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A flexible approach to business improvement
Why is the process approach still not understood?
Future concepts for Quality Management
What do you think are the benefits of the new version of ISO 9001?
What ISO say a quality management is ~ you’d be surprised
David Hoyle examines the various ways ISO describe what a QMS is which might explain why there is so much variation in the application of ISO 9001
Exposing uncertainties about risk in ISO 9001:2015 Pt 1
David Hoyle examines the way that the concept of risk has been introduced into ISO 9001:2015 and reveals some interesting anomalies
Frequently Asked Questions
What are the intended results of a QMS?
David Hoyle reveals that the answer is staring you in the face