has over 30
years experience in quality management. He held managerial positions with
British Aerospace and Ferranti International. As a management consultant;
firstly, with Neville-Clarke Ltd and before forming Transition Support Ltd, as
an independent, he guided such companies as General Motors, Civil Aviation
Authority and Bell Atlantic through their ISO 9000 programmes. He has delivered
quality management and auditor training courses throughout the world and
published five books with Butterworth Heinemann on ISO 9000, some of which have
been translated into Spanish, Japanese and Mandarin. Since establishing
Transition Support he has worked with a number of organizations in applying the
process approach to management and written a wide range of supporting
publications. He has participated in various committees of the Institute of
Quality Assurance (now the Chartered Quality Institute) and was a member of IQA Council from 1983 to 2000.
Formerly a Chartered Engineer and Member of the Royal Aeronautical Society he is
now a Honourary Fellow of the Chartered Quality Institute and Vice Chair of the
its Standards Development Group.
John Thompson is
an experienced management consultant in business improvement and
over a 20 year period held management positions in Unilever, RHP
Bearings, Mars and Caradon. During the last 12 years, and prior to
forming Transition Support Ltd, he was in management consultancy as
a Director of Neville-Clarke Ltd and GPR Consultants Ltd. He has
assisted organizations in Europe, the Middle East and South East
Asia in their business improvement activities, including the use of
ISO 9000 Baldrige, Singapore Quality Award and EFQM frameworks. He
has assisted many organizations develop improvement strategies and
apply the process approach to system development and to auditing.
These included the Anchor Trust, Mars, TRW and MAFF and advising the
MTTA on the machine tool industry Step Change initiative. Initially
trained as a Statistician, he has undertaken post-graduate studies
in Business Administration and an MA in Human Resource Management.
Since establishing Transition Support he has introduced process
management into a number of organizations including W.S. Atkins,
Thales and Nottingham City Council.