|Check any of the following
It helped me understand the subject
It was timely and relevant to the issues I had
I am able to my job better as a result of reading your books
It has enabled me to make effective improvements
The price was about right
The layout was practical
I still refer to the book from time to time
I have recommended your books to others
|On which subjects would you find publications
Running improvement meetings?
Customer satisfaction measurement?
Understanding stakeholder needs?
How to satisfy stakeholders?
How to carry out process audits?
How to design a process based management system?