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Auditor Questions - 
using the Process Approach
2nd Edition

David Hoyle & John Thompson
Updated for
ISO 9001:2008

EB024 PDF format  20.00

This file is not printable
1st Edition: Jan 2001
This edition Feb 2009
Pages: Approx 150

Size: 209mm x 145mm
Recognizing that many auditors will require lots of practice in asking the right questions Transition Support has developed a publication that evaluates the current auditing approaches and shows how taking the process approach can bring significant benefits now that ISO 9001 signals a real change in approach from auditing for compliance to auditing for effectiveness.. With just 5 key questions we show how to reveal all the evidence required to demonstrate compliance with ISO 9001:2008 or in fact any management system standard Hard hitting questions that reveal real opportunities for improvement. Not just for auditors either - a really useful tool for developers as well. 

Sample pages from:
Chapter 1
pdf 52KB    Chapter 2 pdf 55KB

Buy now


  • Just 5 key questions from which all others can be derived
  • An entirely new method of auditing
  • Explanation of a new audit methodology
  • Hard hitting questions that quickly reveal an organization's weaknesses
  • Auditor questions organized around the business processes
  • Shows how the quality management principles can be used to reveal whether organizations meet the intent of ISO 9001:2008

Translated into Japanese and published by JSA. We have a small number of these in stock. Please contact us if you wish to purchase.

Translated into Spanish and published by AENOR. We have a small number of these in stock. Please contact us if you wish to purchase.

Translated into Italian and published by UNI. We have a small number of these in stock. Please contact us if you wish to purchase.


  • Current audit methodology
  • Quality management principles
  • The process approach
  • Questions at the enterprise level
  • Questions at the managerial level
  • Questions at the operational level
  • Assessing business processes
    • Business management process
    • Marketing process
    • Sales process
    • Resource management processes
    • Product realization processes
  • Aligning process to requirements


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Last amended 24/08/2013
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