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Glossary ~O~

Within this glossary we define nearly 300 terms used in quality management. Some are taken from international standards, others are commonly understood English definitions and most we have derived from experience . Use the search engine in the header to search for the term you are looking for or simply click on the appropriate letter below.

Numbers A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U V W X Y Z

Objective - A result is to be achieved usually by a given time.

Objective evidence - Information that can be proven true based on facts obtained through observation, measurement, test or other means. (see also ISO 9000 clause 3.8.1)

Obsolete documents - Documents that are no longer required for operational use. They may be useful as historic documents

Original Equipment Manufacturer (OEM) - The organization that produced the first series of a range of products which may be licensed for production by other organizations or which subcontracts the design and/or production of subsystems, equipments and components to other organizations

On-site audit - An audit performed on the auditee’s premises

Opening meeting - A meeting between the auditor(s) and representatives of the organisation to be audited convened to confirm the arrangements prior to commencing the on-site audit

Operating procedure - A procedure that describes how specific tasks are to be performed

Operations level - The middle managers and supervisors who focus on processes and respond to the voice of the process

Organization audit - An audit performed to verify that the organisation is structured and resourced to implement its stated policies and will achieve the stated objectives efficiently and effectively. For more on auditing see Auditor Questions

Organizational goals - Where the organization desires to be, in markets, in innovation, in social and environmental matters, in competition and in financial health

Organizational interfaces - The boundary at which organizations meet and affect each other expressed by the passage of information, people, equipment, materials and the agreement to operational conditions

Outage - A term used in the telecommunications and electrical power sectors to denote as loss of functionality. The loss of functionality might be planned or unplanned.

Outsourced processes - An outsourced process is one that is managed by another organization on behalf of the parent organization. If the supplier merely performs activities dictated by the organization to the organization's specification it is not a process that has been outsourced. See also Quality System Handbook


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Last amended 11/09/2013
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