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Glossary ~W, X, Y & Z~

Within this glossary we define nearly 300 terms used in quality management. Some are taken from international standards, others are commonly understood English definitions and most we have derived from experience . Use the search engine in the header to search for the term you are looking for or simply click on the appropriate letter below.

Numbers A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U V W X Y Z

Waiver - See Concession

Work environment - A set of conditions under which people operates and include physical, social and psychological environmental factors (ISO 9000:2000). For more on the work environment see Quality System Handbook

Work instructions - Instructions that prescribe work to be executed, who is to do it, when it is to start and be complete and how, if necessary, it is to be carried out

Work process - A work process is a sequence of tasks that combine the use of people, machines, tools, methods, environment, instrumentation and materials to convert given inputs into outputs of added value

Workmanship criteria.  - Standards on which to base the acceptability of characteristics created by human manipulation of materials by hand or with the aid of hand tools

Zero defects - The performance standard achieved when every task is performed right first time with no errors being detected downstream


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Last amended 11/09/2013
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