Softback with CDROM
Size: 234mm X 156mm
Publisher: Elsevier Science and Technology
In 2000 ISO
9000 underwent a radical revision, changing the
focus from requirements born out of situations that experience had
shown led to poor product quality to requirements born out of the need
for all organizations to continually achieve their objectives and
create satisfied customers. The language changed from procedure to
process and the intent aligned to business needs but there is still
much misunderstanding and dissent among the users of ISO 9000 as to
what the requirements really mean in simple language.
Presented in an A-Z format, making the text more accessible and easier
to digest this book explains the concepts, terminology and techniques
that pervade the ISO 9000 family of standards. Learn how to apply such
concepts as continual improvements, process management, corrective
action and system audit. Understand six-sigma, the process approach
and the principles of control and breakthrough. Learn how to manage
the business processes, set objectives, identify processes, and write
procedures. Discover what the standard means by customer focus, the
systems approach, leadership and much more.
Packed with information on over 220 terms, this
- Provides quick access to the salient concepts
that underpin best practise.
- Provides ISO definitions and alternative
definitions for comparative purposes.
- Identifies all the requirements and associated
clauses where a particular term is used.
- Provides guidance on application and
interpretation with hints and tips to aid understanding.
- Provides task lists for implementing methods and
A book to pack in the brief case, a portable adviser
that is ready to serve up answers when you’re stuck for words, deep in
debate, challenged by an auditor or confronted by your boss
"Fully aligned with the standard, it covers the
development, implementation and assessment of quality systems -
perfect for the quality professional on the move or as a memory jogger
when preparing that all important proposal or audit." Quality World,