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Qualty - what it meansAchieving Quality GoalsQuality ControlQuality improvementQuality AssuranceQuality management principlesQuality audits

Quality management

The Business cycle

Mission, Vision and Values Stakeholders Business results Management system
Business excellence criteria Business improvement Business process management
Process based management systems The Mission Management Process Demand creation process Demand fulfilment process The Resource Management Process Critical success factors Process mapping for Results Process Risk Assessment Documenting processes Process auditing Process Improvement
Quality Management Systems Procedures to processes Systems of documentation to documented systems Preventive action to risk based thinking Quality and Risk Conformance to performance Customers to interested parties Information to knowledge Results of the QMS Misconceptions about ISO 9001 The most important ISO clause

ISO 9000