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© Transition Support  Last Edit 15/12/2017 00:29:20 

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How do we identify the Business Processes?

If we are working from the mission to identify processes we would go through the following sequence of steps:


AQPC

Cat

AQPC Process Classification Framework(1)

(Main classifications)

Contribution

Business Process

1

Develop vision and strategy

These set the goals and enable us to achieve them

Mission Management

12

Manage knowledge,  improvement and change

10

Manage environmental health and safety

11

Manage external relationships

2

Design and develop products and services

These create a demand

Demand Creation

3

Market and sell products and services

7

Produce and deliver for manufacturing

These fulfil a demand

Demand Fulfilment

4

Deliver products and services

5

Manage customer service

6

Develop and manage human capital

7

Manage information technology

These provide capable resources

Resource Management

8

Manage financial resources

9

Acquire, construct and manage property

This is the approach taken by Peter Drucker in the Practice of Management in which he wrote, "a business function is a collection of activities that make a common and unique contribution to the purpose and mission of the business." Drucker used the term function and not process but he was not referring to departments. As we derive business processes from the mission we can draw the conclusion that business function in Drucker's day = business process in today's parlance.

(1) From The American Quality and Productivity Centre Process Classification framework version 7 2015 .