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Objective |
Measure |
Method |
Target |
Frequency of measurement |
Responsibility |
The measurable results the process is intended to deliver |
The characteristics by which performance is judged (not the level of performance; this is the target value) |
The method of measurement E.g Inspection, test, analysis, demonstration, simulation validation of records |
The level of performance to be achieved. E.g Standard, specification, requirement, budget, quota, plan |
How often the measurements are taken |
The person or role responsible for measuring performance |
Risk |
Effect |
Cause |
Probability |
Controls |
The potential failure mode or hazard How might this part or process fail to meet the requirements? What could happen which would adversely affect performance? What would an interested party consider to be unacceptable? |
The anticipated effect of this failure mode/hazard on the process outcome |
The probably causes of the failure/hazard |
The probability that this failure/hazard could occur |
The controls in place to
|
Process Stage |
Results |
Units of competence |
Assessment method |
Evidence required |
Performance criteria |
Number Required |
What action or decision must be taken? |
What must be achieved? |
What must the person be able to do to produce this output? |
How should assessment be conducted? |
What evidence should be collected? |
How well must this be achieved? |
Number of people required with this competence at this stage |
Publications |
Articles |
FAQs |
About |
Contact |
ISO 9000 Quality Systems Handbook |
Small Business Guide |
Published papers |
Additional resources |
Quality management |
The Business Cycle |
Business excellence criteria |
Business improvement |
Business process management |
ISO 9000 |
Qualty - what it means |
Qualty - at what cost |
Achieving Quality Goals |
Quality Control |
Quality improvement |
Quality Assurance |
Quality management principles |
Quality audits |
Mission, Vision and Values |
Stakeholders |
Business results |
Management system |
ISO 9000 Quality Systems Handbook |
Small Business Guide |
Published papers |
Additional resources |
Quality management |
The Business Cycle |
Business excellence criteria |
Business improvement |
Business process management |
ISO 9000 |
Qualty - what it means |
Qualty - at what cost |
Achieving Quality Goals |
Quality Control |
Quality improvement |
Quality Assurance |
Quality management principles |
Quality audits |
Mission, Vision and Values |
Stakeholders |
Business results |
Management system |