A flexible approach to business improvement
© Transition Support Last Edit 15/12/2017 00:29:20
From diagram above we see that the business process we call Demand Fulfilment has 4 work processes. We can show these graphically in different ways.
his diagram shows that to meet the Demand Fulfilment Process Objectives we need to execute 4 critical work processes but not necessarily sequentially. There are no arrows on the lines because the processes are not necessarily activated by an input (see FQA20)
The first thing we must do is plan production but once planned, we do not re-
The second thing we must do is to Produce Product but we may not need to if we have sufficient existing stock.
The third thing we must do is to Deliver Product but some product we deliver we may not produce and therefore it is drawn from stock acquired through the Resource Management process.
Lastly we may or may not support the product -
This diagram shows a sequence of 4 critical work processes and by linking them together we imply that the outputs from one work process are inputs to the next process in the sequence shown. This may be accurate in some cases but it is likely there will be exceptions such as those mentioned in the adjacent column which this diagram does not accommodate.
It is a question of what one wants to convey by these diagrams. If users take them too literally they might not fulfil their purpose.
|ISO 9000 Quality Systems Handbook|
|Small Business Guide|
|The Business Cycle|
|Business excellence criteria|
|Business process management|
|Qualty - what it means|
|Achieving Quality Goals|
|Quality management principles|
|Mission, Vision and Values|
|Process based management systems|
|The Mission Management Process|
|Demand creation process|
|Demand fulfilment process|
|The Resource Management Process|
|Critical success factors|
|Process mapping for Results|
|Process Risk Assessment|
|Quality Management Systems|
|Procedures to processes|
|Systems of documentation to documented systems|
|Results of the QMS|
|Misconceptions about ISO 9001|
|The most important ISO clause|