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© Transition Support  Last Edit 25/11/2017 15:21:30 


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Who are stakeholders?

Following on from the previous question, organizations depend on support from a wide range of other organizations and individuals. Some are merely different terms for the same thing. These can be placed into five categories as follows:

Shareholders including investors, owners, partners, directors, people owning shares or stock, banks and anyone having a financial stake in the business

Customers including clients, purchasers, consumers and end users. (ISO 9000 also includes beneficiary but this term can apply to any stakeholder. Purchasers also include wholesalers, distributors and retailers).

Employees including temporary and permanent staff and managers. Some texts regard management as a separate stakeholder group but all managers are employees unless they happen to be owners who also manage the organization

Suppliers including manufactures, service providers, consultants and contract labour

Society including people in the local community, the global community and the various organizations set up to govern, police and regulate the population and its interrelationships.

These labels are not intended to be mutually exclusive. A person might perform the role of customer, supplier, shareholder, employee and member of society all at the same time. An example of this is a bar tender. When serving behind the bar he can be an employee or a supplier if he contracts with an employment agency, but on his day off he might be a customer and since acquiring shares in the brewery he became a shareholder. He also lives in the local community and therefore benefits from the social impact it has on the community. He is a contributor, he affects the outcomes and is affected by those outcomes.