A flexible approach to business improvement
© Transition Support Last Edit 15/12/2017 00:29:20
You ask the auditor to explain what they mean by "your system".
If the auditor wants to look at the quality manual, or the documentation you show him/her the quality manual, or the documentation.
If the auditor wants to see how you satisfy your customers, you can walk them around the plant showing them through the various stages from determining customer needs to surveying customers after delivery of product or service. You could also take them on a tour of your Business Management System Description if its laid out as processes.
If the auditor wants to know how you meet ISO 9001 show him your ISO 9001 Exposition (A response to the requirements -
But don't automatically show the auditor your quality manual because what you are demonstrating is that you believe the system to be just a pile of paper and you wouldn't want to do that, would you?
|ISO 9000 Quality Systems Handbook|
|Small Business Guide|
|The Business Cycle|
|Business excellence criteria|
|Business process management|
|Qualty - what it means|
|Achieving Quality Goals|
|Quality management principles|
|Mission, Vision and Values|
|Process based management systems|
|The Mission Management Process|
|Demand creation process|
|Demand fulfilment process|
|The Resource Management Process|
|Critical success factors|
|Process mapping for Results|
|Process Risk Assessment|
|Quality Management Systems|
|Procedures to processes|
|Systems of documentation to documented systems|
|Results of the QMS|
|Misconceptions about ISO 9001|
|The most important ISO clause|