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Procedures Audits |
Process Audits |
Identifies what tasks are being performed |
Identifies what objectives are required to be achieved |
Identifies who performs the tasks |
Identifies the factors affecting success |
Identifies the procedures governing the tasks |
Establishes what the process is for achieving the objectives |
Establishes whether the procedures are being followed |
Verifies that the controls in place are consistent with the success factors |
Establishes whether the person is trained to perform the task |
Establishes the competences and capabilities required to deliver the process outputs |
Verifies that the documentation is current and the equipment is calibrated |
Establishes that competence and capability is being assessed effectively |
Verifies that the working conditions are suitable |
Establishes what results are being achieved |
Establishes where the inputs come from and where the outputs go to |
Establishes how outputs are being measured |
Verifies that the personnel making acceptance decisions are authorised to do so |
Verifies the integrity of the results |
Verifies maintenance of records |
Establishes that performance, efficiency and effectiveness is reviewed |
Verifies conformity with ISO 9001 |
Establishes that improvement in performance, efficiency and effectiveness is pursued |
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ISO 9000 Quality Systems Handbook |
Small Business Guide |
Published papers |
Additional resources |
Quality management |
The Business Cycle |
Business excellence criteria |
Business improvement |
Business process management |
ISO 9000 |
Qualty - what it means |
Qualty - at what cost |
Achieving Quality Goals |
Quality Control |
Quality improvement |
Quality Assurance |
Quality management principles |
Quality audits |
Mission, Vision and Values |
Stakeholders |
Business results |
Management system |
ISO 9000 Quality Systems Handbook |
Small Business Guide |
Published papers |
Additional resources |
Quality management |
The Business Cycle |
Business excellence criteria |
Business improvement |
Business process management |
ISO 9000 |
Qualty - what it means |
Qualty - at what cost |
Achieving Quality Goals |
Quality Control |
Quality improvement |
Quality Assurance |
Quality management principles |
Quality audits |
Mission, Vision and Values |
Stakeholders |
Business results |
Management system |