ISO 9000 Quality System Handbook 7th Edition

Updated for  ISO 9001:2015

David Hoyle

ISBN 978-1-138188648

Publisher: Routledge

Published July 2017

• Principles, concepts and guidance on quality management
• All 300 requirements analysed in depth
• What it means. Why it's important, How is it addressed & How is it  demonstrated
• Graphics and text boxes to illustrate concepts, and points of contention;
• Explanations between the differences of the 2008 and 2015 versions of ISO 9001;
• Examples of misconceptions, inconsistencies and other anomalies;
• Solutions provided for manufacturing and service sectors

ISO 9001: 2000 Auditing Using the Process Approach

David Hoyle & John Thompson

ISBN 0750675977

Publisher: Butterworth-Heinemann

Published July 2002

• Current audit methodology
• Quality management principles
• The process approach
• Questions at the enterprise level
• Questions at the managerial level
• Questions at the operational level
• Assessing business processes Business management process
• Aligning process to requirements

Quality Management Essentials

Author David Hoyle

ISBN: 978-0750667869

Publisher: Routledge

Published:Dec. 2006

• Introduction to quality
• Achieving sustaining and improving quality
• A systems approach
• Managing quality using ISO 9000
• How ISO 9000 made us think about quality
• Managing quality using the process approach
• Making the case for managing quality
• Food for thought
• Glossary



Quality Management for the Small Business

Authors Winston Edwards and David Hoyle

ISBN: 978-149-123--4976

Publisher: CreateSpace Independent Publishing Platform

Published August 2013

• Introduction
• How to use the handbook
• Customer Focus
• Management Action
• Processes
• Quality is Participation
• Reading and creating flowcharts
• Where things fit in  
• How the scoring works
• Index to the requirements