A flexible approach to business improvement
© Transition Support Last Edit 15/12/2017 00:29:20
Improvement is beneficial change
Business improvement is a beneficial change in business performance
Continual improvement is a recurring activity to increase the ability to fulfil requirements.
There are three things that are certain in this life, death, taxes and change! . Change is improvement if it is beneficial and a retrograde step if it is undesirable but there is a middle ground where change is neither desirable nor undesirable â€“ it is inevitable and there is nothing we could or should do about it. Change is a constant. Its effects can be desirable, tolerable or undesirable.
The challenge is to cause desirable change and to eliminate, reduce or control undesirable change so that it becomes tolerable change. We cannot improve anything unless we know its present condition and this requires measurement and analysis to tell us whether improvement is both desirable and feasible.
Improvement is always relative. In terms of business performance, there are only three states. Businesses are either in decline, remaining stable or improving.Â To cause performance to be in one of these states requires action. Performance deteriorates because of inappropriate action or inaction. Bringing performance back to where it should have been is not improvement, neither is fire fighting or resolving random problems. However maintaining the status quo requires improvement. To maintain market position, keep customers, retain capability requires a lot of effort so improvement is not only about pushing forward the frontiers. In an environment in which all around you is changing you need to continually measure your performance against that of your competitors and identify any threats to continued success
Improvement can be targeted at specific characteristics, specific activities, specific products, specific processes or specific organizations. When targeted at a specific characteristic it may involve reducing variation in the measured characteristic. When targeted at specific products it may involve major modification â€“ product upgrade. When targeted at the organization it may involve major re-
There is a universal improvement process that can be applied to any type of improvement.
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