Transition Support

A flexible approach to business improvement

What does not need to be included in procedures?

There are several reasons for not documenting information.

• If the course of action or sequence of steps cannot be predicted a procedure or plan cannot be written for unforeseen events.
• If there is no effect on performance by allowing freedom of action or decision, there is no mandate to prescribe the methods to be employed.
• If it cannot be foreseen that any person might need to take action or make a decision using information from a process, there is no mandate to require the results to be recorded. (However you need to look beyond your own organization for such reasons if demonstrating due diligence in a product liability suit requires access to evidence)
• If the action or decision is intuitive or spontaneous, no manner of documentation will ensure a better performance.
• If the action or decision needs to be habitual, documentation will be beneficial only in enabling the individual reach a level of competence.

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Procedures