When it comes to documenting processes there is no one solution that fits all organizations but there is a set of principles that all should meet. The things that need to be documented will include:
One solution is to use procedures and while these might prescribe the objectives and measures and the actions to be carried out by people in performing a task, they won't describe what the machines do, the resources, behavioural traits and competencies required to perform the task.
Another solution is to produce flowcharts and thus communicate the sequence and interrelationship between activities but flow charts often don't define objective and measures or give guidance and are not effective in showing time dependent activities without cluttering the chart with decision shapes and feedback loops. Flow charts also omit resources and competencies. Flow charts can also develop into the complexity of machine instructions unless the producer resists the temptation to chart every input, action, decision, feedback loop and output.
Whilst procedures and flow charts will form a part of any solution they are not a total solution on their own.
Further information is provided in Chapter 32 of the ISO 9000 Quality System Handbook 7th Edition
© Transition Support Last edit 11/01/2018
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