There are therefore two quite different types of management.
The boundary between process and system is where the output fulfils a system objective. E.g If we treat the series of steps in frying an egg as a process, we will find that frying the egg is one stage of a meal preparation process. The meal preparation process is one stage in the service delivery process. Any of these processes can interact with the outputs from a process that manages the resources used in meal preparation process. Cut off the supply of electricity and the cook can’t fry the egg. We therefore ascend through a hierarchy of processes to a system of processes which together with other elements deliver an experience that will delight the customer – the objective of frying the egg, preparing the meal and delivering the service.
© Transition Support Last edit 11/01/2018
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