A process based management system views the organization from a process perspective and thus unlike a functional approach, it crosses functional boundaries, revealing the silos, walls or barriers which impede efficiency and effectiveness, in fact who does what is unimportant providing they are competent.
A process based management system derives its objectives from the organization’s purpose or mission and thus delivers outputs that serve the mission rather than serving departmental objectives.
A process based management system will identify the interaction between processes rather than the interaction between departments.
© Transition Support Last edit 11/01/2018
A flexible approach to business improvement