© Transition Support Last edit 11/01/2018
A flexible approach to business improvement
First Edition August 2013
Size: 253mm X 178mm
Publisher: CreateSpace Independent Publishing Platform
Quality Management for the Small Business" fills the entry level gap in the quality literature market. Written for the small business that wants to improve the management of its quality but has limited resources, time and expertise. Covering all the key areas of Quality Management in a simple jargon free way it provides both the reasons for adopting a structured approach to the management of quality and 'How to do' guidance. Broken down into three main areas, Customer Focus, Management Actions, and Processes; each essential component of these key areas is addressed in an easy to understand way. All the examples provided come from small businesses.
The second part of the book allows the reader to assess how well things are going with a simple to use self-