This is not a trick question. The most important clause in ISO 9000:2005 was clause 2.3 but they didn’t include it in ISO 9000:2015.
TC 176 merged the systems approach and the process approach principles and with it they threw the baby out with the bath water by omitting to make ISO 9001:2015 clause 4.4.1 mirror ISO 9000:2005 clause 2.3.
ISO 9000 clause 2.3 stated: (Note the comments in Red are ours)
2.3 Quality management systems approach
An approach to developing and implementing a quality management system consists of several steps including the following:
Such an approach is also applicable to maintaining and improving an existing quality management system.
An organization that adopts the above approach creates confidence in the capability of its processes and the quality of its products and services, and provides a basis for continual improvement. This can lead to increased satisfaction of customers and other interested parties and to the success of the organization.
© Transition Support Last edit 23/05/2018
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