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ISO 9000 Quality System Handbook 7th Edition

Updated for  ISO 9001:2015

David Hoyle

ISBN 978-1-138188648

Publisher: Routledge

Published July 2017

  • Principles, concepts and guidance on quality management
  • All 300 requirements analysed in depth
  • What it means. Why it's important, How is it addressed & How is it  demonstrated
  • Graphics and text boxes to illustrate concepts, and points of contention;
  • Explanations between the differences of the 2008 and 2015 versions of ISO 9001;
  • Examples of misconceptions, inconsistencies and other anomalies;
  • Solutions provided for manufacturing and service sectors

ISO 9001: 2000 Auditing Using the Process Approach

David Hoyle & John Thompson

ISBN 0750675977

Publisher: Butterworth-Heinemann

Published July 2002

  • Current audit methodology
  • Quality management principles
  • The process approach
  • Questions at the enterprise level
  • Questions at the managerial level
  • Questions at the operational level
  • Assessing business processes Business management process
  • Aligning process to requirements

Quality Management Essentials

Author David Hoyle

ISBN: 978-0750667869

Publisher: Routledge

Published:Dec. 2006

  • Introduction to quality
  • Achieving sustaining and improving quality
  • A systems approach
  • Managing quality using ISO 9000
  • How ISO 9000 made us think about quality
  • Managing quality using the process approach
  • Making the case for managing quality
  • Food for thought
  • Glossary

Quality Management for the Small Business

Authors Winston Edwards and David Hoyle

ISBN: 978-149-123--4976

Publisher: CreateSpace Independent Publishing Platform

Published August 2013

  • Introduction
  • How to use the handbook
  • Customer Focus
  • Management Action
  • Processes
  • Quality is Participation
  • Reading and creating flowcharts
  • Where things fit in  
  • How the scoring works
  • Index to the requirements