A flexible approach to business improvement
© Transition Support Last Edit 11/01/2018 13:36:04
Seventh Edition July 2017
Size: 246mm X 1745mm
Publisher: Routledge. Taylor & Francis imprint
Updated for ISO 9001:2015, and revised to reflect contemporary ideas in systems and process thinking.
This is an essential guide to enable organizations understand and satisfy ISO 9001:2015 requirements and apply the principles upon which they are based.
Sidney Vianna Management System Professional, DNV GL, USA:
David Hoyle’s latest work on this ISO 9000 handbook once again cracks the code, encrypted by the ISO TC 176 authors and offers, actionable, pragmatic advice for users and quality practitioners around the world on how to understand and effect the ISO 9000 family of documents. With so many competing publications on the subject, this 7th edition should be the essential, go-
John Colebrook, Director, Enhanced Operating Systems Ltd, New Zealand.
Dr Lowellyne James, Lecturer in Quality Management,Robert Gordon University.
A valuable resource that explores salient concepts arising from the ISO 9001:2015 standard in an unambiguous manner. David Hoyle using his inimitable step by step approach demonstrates the applicability of quality management standard to any organisational context. This book is definitely recommended reading for both academics and business leaders seeking to gain an in depth understanding of quality management systems.
Christopher Seow, Visiting Lecturer “Six Sigma for Managers” Cass Business School, City University of London, UK.
To be up-
Paul Harding, Managing Director, South African Quality Institute, South Africa. David Hoyle pulls no punches in this very comprehensive seventh edition of his ISO 9000 Handbook. Whether you are a scholar, business executive, quality manager, consultant or a Certification Body, this book is for you. He goes out of his way to change the misconception of what the ISO 9001:2015 standard is really all about. He meticulously explains that it is aimed at improved performance and not just a set of requirements for compliance. David convinces the reader that Quality should be managed as an integral part of every business.
Rhian Newton, HSEQ Manager, Morgan Advanced Materials, UK.
Yet again David Hoyle has produced another excellent book that explains the new standard and its requirements in straightforward terms. It is the book we have all been waiting for that will help us implement the new Standard and will become the new bible for quality management Systems. If you follow the advice in Hoyle’s book you will not have any issues when the auditor arrives at your door. It is suitable for all people involved in the standard from company directors who need to know more about their responsibilities to experienced and busy Quality Managers who need to implement and inform others about the changes.
Richard Allan, Director, Quality Assurance, Kimberly-
The book does a great job of showing how a quality system built to the principles of ISO 9000 and conforming to the new ISO 9001:2015 requirements can be an integral part of leadership’s strategic approach to running the business versus letting a quality management system operate in a silo.
The book explores and explains the ISO 9001:2015 requirements in a way that is easy to follow yet at the same time deep and meaningful especially for those new concepts and requirements such as leadership, context of the organization and managing risk. This feels like a book I’ll keep referring to for many years to come.
|ISO 9000 Quality Systems Handbook|
|Small Business Guide|
|The Business Cycle|
|Business excellence criteria|
|Business process management|
|Qualty - what it means|
|Achieving Quality Goals|
|Quality management principles|
|Mission, Vision and Values|
|Process based management systems|
|The Mission Management Process|
|Demand creation process|
|Demand fulfilment process|
|The Resource Management Process|
|Critical success factors|
|Process mapping for Results|
|Process Risk Assessment|
|Quality Management Systems|
|Procedures to processes|
|Systems of documentation to documented systems|
|Results of the QMS|
|Misconceptions about ISO 9001|
|The most important ISO clause|