ISO 9000:2015 defines continual improvement as a recurring activity to increase the ability to fulfil requirements.
We cannot improve anything unless we know its present condition and this requires measurement and analysis to tell us whether improvement is both desirable and feasible. The first step is therefore to ensure objectives, targets or requirements exist for the performance of the product or process characteristics to be measured.
The second step is to measure performance and compare it with the target. If no output meets the requirements, action taken to achieve conformity is not an improvement action. This only puts the process back to where it should have been in the first place. Eliminating special causes is not improvement but maintaining the status quo.
This leaves two areas where improvement is desirable -
© Transition Support Last edit 11/01/2018
A flexible approach to business improvement