© Transition Support Last edit  12/12/2022 







Transition Support

A flexible approach to business improvement

Frequently Asked Questions


  1. What is product quality and how is it determined?
  2. What key steps are needed to increase the quality of an organization's outputs?

Business management

  1. What is the difference between an organization's purpose and its mission?
  2. Why do we need a statement of the organization's purpose and mission?
  3. What and who are stakeholders?
  4. Is it essential to have separate purpose and mission statements?
  5. What is the difference between measures of success and critical success factors?
  6. What's the relationship between purpose, objectives, targets, outputs and goals?
  7. What is the difference between results, outputs and outcomes?

Business processes

  1. What's the difference between a process and a procedure?
  2. How do I convert my procedures into processes?
  3. Why can't we simply add a flow chart as rename my procedures as processes?
  4. How do we identify the Business Processes?
  5. How do we identify the sub-processes?
  6. How many levels of processes do I need?
  7. What do I need to include in a good process description?
  8. Is a flow chart not adequate enough as a process description?
  9. What should be documented?
  10. Do all processes transform inputs into outputs?
  11. What is the process approach?
  12. How do we show the sequence of processes?


  1. When does a document qualify as a procedure?
  2. When are procedures needed?
  3. What does not need to be included in procedures?


  1. What is the difference between a system and a process?
  2. What's the difference between a documented system and a system of documentation?
  3. Isn't a management system just a set of documents?
  4. How do I answer an auditor when he says "Show me your system?"
  5. What are the advantages of a process based system?
  6. What are the results of a QMS?
  7. What is management system integration?

ISO 9001

  1. How do we deal with exclusions?
  2. Has the intent of the standard changed?
  3. What's the difference between Verification and Validation?
  4. What's the difference between an Audit and an Assessment
  5. What's the difference between Corrective action and Preventive Action?
  6. What methods can we use to monitor customer satisfaction?
  7. What's the difference between Training and Competence?
  8. What's the difference between Accreditation and certification?
  9. What is FMEA and in what situations is it used?
  10. How do we demonstrate continual improvement?
  11. Is ISO 9000 bad for business?
  12. Why do more than ISO 9001 requires?