Transition Support

A flexible approach to business improvement

Articles

Quality management

• Quality - what it means
• Achieving quality goals
• Quality control
• Quality improvement
• Quality assurance
• Quality management principles
• Quality audits

The business cycle

• Mission, vision, values
• Stakeholders
• Business results
• Management systems

Business excellence criteria

Business improvement

Business process management

• Process based management systems
• The mission management process
• Demand creation process
• Demand fulfilment process
• Resource management process
• Critical success factors
• Process mapping
• Process risk assessment
• Documenting processes
• Process auditing
• Process improvement

ISO 9000

• Quality management systems
• Procedures to processes
• Systems of documentation to documented systems
• Preventive action to Risk based thinking
• Quality and Risk
• Conformance to performance
• Customers to Interested parties
• Information to Knowledge
• Results of the QMS
• Misconceptions about ISO 9000
• The most important clause