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© Transition Support  Last Edit 16/03/2018 09:29:00 

Planning for quality

A presentation by David Hoyle author of the ISO 9000 Quality Systems Handbook 7th Edition in which he shows how we can determine the factors upon which the achievement of quality depends and instead of using 6Ms as we do when using the Fishbone diagram, we use 6 Questions or 6Qs and with it a tool for managing processes more effectively.

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