|
Definition |
Source |
Remarks |
|
Totality of characteristics of a product or service that bear on its ability to satisfy stated or implied needs |
ISO 8402:1986 clause 3.1 |
Product or service was a limiting factor. The questions of whose needs remains unresolved leading to the belief that products or services that satisfy the needs of the producer are ones of acceptable quality. |
|
Totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs |
ISO 8402:1994 clause 2.1 |
The limiting factor was removed by use of the term entity but the issue of whose needs remains unresolved |
|
The degree to which a set of inherent characteristics fulfils requirements |
ISO 9000:2000 clause 3.1.1 ISO 9000:2005 clause 3.1.1 |
The word entity has been removed possibly because it didn't translate well. However, the issue of whose requirements remains unresolved |
|
Degree to which a set of inherent characteristics of an object fulfils requirements |
ISO 9000:2015 clause 3.6.2 |
The word entity has now been reintroduced and replaced by the word object but the issue of whose requirements remains unresolved |
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| ISO 9000 Quality Systems Handbook |
| Small Business Guide |
| Published papers |
| Additional resources |
| Quality management |
| The Business Cycle |
| Business excellence criteria |
| Business improvement |
| Business process management |
| ISO 9000 |
| Mission, Vision and Values |
| Stakeholders |
| Business results |
| Management system |